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IT Solutions

Services & Solutions

A range of services designed to meet your unique needs

At ITDS Information Technologies, Inc. we know that no two businesses are identical – even if they are in the same industry. What works for you, might not work for your closest competitor, and that is why we ensure all of our IT services and solutions can be tailor made to suit your exacting needs.

In addition to this, we are in our 15th year in the IT industry and have the business acumen and experience to provide you with the very latest in IT services. We make it our mission to stay one step ahead and we are constantly challenging ourselves to learn more about new technologies as soon as we hear about them.

ITDS offers the following services and solutions:

  • Network Solutions
  • Wireless Solutions
  • VoIP Phones Solution
  • Business Backup Solutions
  • Cloud Services
  • Managed IT Services
  • Hardware & Software Provider
  • IT Consulting
  • IT Support
  • Virtualization

All of the above services are delivered by experienced and certified technicians with many years of experience. Put simply, when you choose to work with ITDS, you choose to work with the best.

Network Solutions

Professional Services

Networking – We provide assessment, design, integration and deployment of network technology from the physical layer to the wide-area transport layer. We provide value-added applications for network security, EDI, web, etc.

Infrastructure – We have the ability to design, procure, deploy and support all facets of infrastructure. We can help clients migrate to new infrastructure platforms and refresh their technology on an ongoing basis.

Consulting – We have developed consulting practices and methodologies that assist clients in articulating their business objectives, mapping these requirements to technology alternatives and selecting the most appropriate technologies for their needs. We develop solutions and integrate them with the clients current environment. We assist clients with the design, planning and management needed to migrate to new environments.

Project Management – We combine ISO and Project Management Institute methodologies with field tested best practices to effectively plan, implement and manage complex technology programs.

Management – We help clients design effective network management processes, select management tool sets, design and deploy the processes and tools in their environment. We make clients self sufficient through knowledge transfer and sharing of best practices.

Some of our core competencies include the following:

  • LAN Switching
  • WAN/LAN Routing
  • Wireless, Both site to site and in building
  • Security and Intrusion Detection
  • Video Conferencing
  • VPN (Virtual Private Networking)
  • Content Delivery Networking
  • Network Management
  • All Microsoft Server/Client,  installations as well as migrations
  • E-mail solutions
  • Internet solutions
  • IT Support / Service Contracts
  • Consulting services for voice and data

Telecom Consulting

US Network Solutions, Inc. uses its tools, expertise and relationships to save your business money and time while improving your firm’s efficiency in communicating with customers and internal associates.
We help you:

  • Audit your inventory
  • Analyze your current landscape
  • Identifies billing inaccuracies
  • Recommends new Alternatives
  • Follow through on implementation

Saving you time and money because of our knowledge and experience.

Wireless Solutions

We Will Help You Get Connected

Are you fed up of tripping over cables in your office? Is that tangle of wires causing an unsightly mess? Does constant Internet downtime put productivity at a stand-still and send your stress levels soaring?

Wireless Solutions From ITDS Are The Answer

We give you the freedom to connect from anywhere

Now your teams can work on the go by connecting to your office Internet from any Web-enabled device. That allows you to easily scale business operations too – without the need to add even more cables to the clutter.

Being Connected Doesn’t Mean Being Attached

Anytime, anywhere access for you and your people

ITDS can provide you with connectivity solutions that have unmatched reliability, scalability and peace of mind – transforming your business into a more productive, efficient and profitable organization.

With wireless networking technology, you can use any computer, printer or Web-enabled device in your office from the same Internet connection. Wireless Solutions from the experts at ITDS Information Technologies, Inc. mean you can have a wireless network up and running in no time, so you can take advantage of all your technology has to offer.

VoIP Phones Solutions

Grows with you

Virtual PBX is the only phone system you’ll ever need. Built to be future-proof and scalable, you can easily add capacity for extra staff and new offices as your business grows.

Cloud simplicity

You don’t need to call out IT. There’s nothing to maintain, configure or secure. And you can easily setup features and call flows via the online Customer Portal.

Work anywhere

You aren’t limited to a single office location. Connect your main office, regional branches and even home offices into a single centrally-managed phone system.


Listen to office voicemail on the go. Have your voicemails automatically emailed to you as audio files (.WAV format).

Hunt group (team number)

Assign your staff to a particular group (eg. Sales team) and setup a number that rings all group members.


Greet callers with an interactive welcome menu (eg. Press 1 for Accounts, Press 2 for Sales). Also called an IVR.

3-way conference call

Setup a voice conference with two other participants. This feature is available via MyNetFone Yealink or Cisco handsets.

Divert to multiple numbers

Divert to a mobile, and optionally, setup a chain of diversions (to other mobiles and landlines) if that number rings out.

BYO numbers – free

You won’t lose your numbers when you switch. Transfer (‘port’) your numbers to MyNetFone, for free.

DIY online portal

Setup your features, add users and make changes in near real time. Our web-based portal gives you full control of your PBX.

Call logs (basic)

Plan and allocate resources with inbound and outbound call data. Know the source, duration, time and recipient every call.

Whitepages listing

Update your business phone number and office location in the whitepages. (Sensis listing fees may apply).

Plug-and-play handsets

Choose from our range of pre-configured handsets. Plug-and-play simplicity makes setup and relocation a breeze.

Data Backup & Disaster Recovery – Bullet-proof Data Protection

Never Worry About Losing Your Data Again

Would your data survive theft or a disaster?

Can you afford to lose everything you’ve worked so hard for?

Any professional computer technician will tell you that there are two types of hard drive – those that have failed and those that will fail. The only question is when. To that end, All Inclusive Backup & Disaster Recovery from ITDS ensures your total peace of mind, knowing all your data is continuously archived, redundant, and ready to be restored at a moment’s notice, even after a major disaster.

Don’t Underestimate the Importance of your Data

Your company’s data is one of its most valuable assets.

Over 80% of businesses don’t have a reliable backup solution. What some might not be aware of is the fact that the cost of restoring data on a malfunctioning hard drive is astronomical and never guaranteed. We’ve all heard the horror stories; but ask yourself whether you are willing to risk becoming a victim.

Not just backup… this is Disaster Recovery

Sleep easy knowing your data is ALWAYS SAFE

Data loss amounts to massive downtime as you wait for the backup to be restored. Wouldn’t you rather it only took minutes away from your productivity, instead of hours or days?

  • Our bullet-proof system backs up your data every fifteen minutes.
  • In the event of a server malfunction, it can assume the role of that server, while still performing incremental backups.
  • Your network will still be up and running while your server is being fixed and parts are being ordered.
  • To ensure that your data is protected in any disaster, the BDR encrypts and archives it at our two off-site data centers (one on the East Coast, one on the West Coast) incrementally.

Don’t think of it as merely a data backup solution, but as a complete fail-safe for your servers. Your files are always accessible at a moment’s notice, and can be restored easily.

Cloud Powered Services

Efficiency, collaboration, accessibility – welcome to the cloud

Cloud IT is the future of small and medium business technology management that greatly reduces the cost of setup and IT management overheads. With the cloud, you reap the benefits of a secure, expertly managed data center without the expense of having to purchase and run your own equipment.

Hosted, Virtualized Cloud Servers

With All Inclusive Cloud Servers, our cloud experts can deploy, manage, and fully support your company’s server environment in our secure, Miami data center.

Running a business used to require expensive server equipment that needed to be replaced every few years. With All Inclusive Cloud, you get:

  • A server that is housed securely and maintained by our experienced technicians and engineers
  • Hardware that is handled as part of your monthly fee
  • Virtualized server environments that allow for higher hardware utilization and vastly less resource, space and energy demand
  • Access to files and applications as if they were physically at your location
  • Enhanced collaboration with anywhere, anytime access and permission settings
  • A boost in efficiency as you can now work anywhere and at anytime
  • Lowered costs while remaining environmentally friendly

ITDS employs the highest standards of IT management in our data center, to ensure optimal uptime as well as data protection and continuity so you and your staff can focus on your business, not your IT.

Hosted IT Solutions

It all starts with All Inclusive Cloud IT, but we also offer other cloud solutions, such as:

  • Hosted Exchange Email
  • Email Filtering/Spam Protection
  • Desktop Virtualization
  • Hosted VoIP
  • Hosted Security and Backup and Disaster Recovery
  • Hosted Applications

All Inclusive Cloud IT grants your business new capabilities to improve your day-to-day operations without the extraordinary start-up costs associated with new technology.Get enterprise-level IT solutions for affordable small business prices.

Managed IT Services for Small and
Medium-sized Businesses

Reduce downtime, increase profitability, and make technology work for you.

ITDS Wise Care™ All Inclusive services are dedicated to keeping your technology investment up and running smoothly so you can propel your business forward. Our partnership with your organization means we value your IT personally and strive to keep your staff productive with the tools they need to ensure your business thrives. So get the support you deserve right here, right now.

24/7/365 Proactive Monitoring and Maintenance

Detect and stop IT issues before they affect your bottom line.

ITDS’s IT services are built to cover all of your IT support needs, from your employee workstations to your servers as well as other devices on your network that are necessary for your organization’s efficiency.

By performing regular maintenance and by monitoring your systems 24x7x365, we can drastically reduce the amount of downtime your staff experience. Our team of experts make sure your technology infrastructure aligns with your business goal, that it’s fully scalable for years to come, and that you get responsive support for any technology-related issues.

The Benefits of Flat-Rate IT

  • Budget your IT expenses with no nasty surprises
  • Get reliable support without increasing your monthly IT expenses
  • Enjoy complete peace of mind knowing IT experts are monitoring your system
  • Minimum downtime and maximum uptime
  • Technology solutions tailored to meet every aspect of your business needs
  • Put the focus back on your business

Supplement Your Current Internal IT

Benefit from All Inclusive Flexibility

Already have an internal IT department or a technical guru on site who handles most of your day-to-day IT issues? We can effectively supplement and assist your current IT staff by providing 24x7x365 monitoring, maintenance, and support. Your current IT staff will be able to take advantage of our efforts to prevent downtime. If your current IT department is overloaded, ITDS can take the burden off their shoulders to ensure the rest of your company functions without a hitch.

Hardware and Software Provider

ITDS Computer Technology is a “one stop shop” which provides the full range of IT Products and Services from hardware and software procurement to designing, implementing and deploying tailored IT support solutions. At ITDS, we take care of all your business needs and make it easy for everyone. ITDS covers all your requirements including hardware solutions, software solutions, warranty issues and many other services. By providing many services in one place, we can offer you the convenience of obtaining your needs in one stop.

IT Hardware

ITDS enjoys strong partnerships and first-tier relationship with industry’s leading hardware and software suppliers and manufacturers. As we specialise in looking after the needs of your business, when you need to purchase hardware or software, ITDS will help you explore all the options and design the best solution which includes choices in hardware and software and configure the system to provide the connectivity and results that your business requires.

ITDS has the experience to provide, support and install any IT infrastructure required by our clients including computers, servers, network equipment and peripherals. We have tier-1 relationship with the industry’s leading hardware suppliers and manufacturers to offer you quality brand products, competitive prices and availability beyond what the competition can provide.

ITDS also provides custom-built and Majestic branded PCs, Laptops, Gateways and Servers. No matter how complex or small, we can find the appropriate solution that allows you to meet your business goals.

Software & Licensing

Since 1992, ITDS Software Licensing and Management Solutions (SLMS) has helped organisations maximise their software investments. Today, companies make substantial investments in software needed to run their businesses efficiently, but few take control of their software environment. This leads to unauthorised purchases, and incomplete knowledge of the software in use, an inability to track compliance, and knowledge of when to renew licenses. The complete ITDS SLMS portfolio will help solve these issues.

ITDS SLMS offers a comprehensive portfolio of solutions to help you acquire and manage software.

ITDS Software Licensing Services provides enterprise organisations with the ability to source software solutions from one trusted advisor. Our consultants work closely with your organisation and each software publisher to quickly, efficiently and cost-effectively acquire software. ITDS is designed to serve you in assisting with your annual renewal, with self-managing your contractual license obligations, with providing personal assistance, customer education and with other resources as needed.

ITDS applies new thinking and ideas to create simple, valuable and trusted experiences with technology. Simplifying where you buy your software saves you time and money and reduces risk. In addition, ITDS will help

  • Deliver operational efficiency
  • Lower costs in relationship management
  • Reduce administration costs
  • Provide less risk to the business
  • Increase quality and speed in delivery
  • Enable you to access accurate reporting of all of your software purchases

To get a hardware or software quote, please contact us.

IT Consulting CIO Services

How to Use Technology to Help You Overcome Business Challenges

When it comes to the technology you need to run your business, it can be difficult to get a clear overview of what is on offer. There are so many options when it comes to hardware, software, cloud computing and everything else in between that it can be of real value to have a business partner who can point you in the right direction.

ITDS Information Technologies, Inc. Does More Than Just Sell Technology

We combine IT and small business consulting expertise

That combination of IT expertise and business acumen enables us to develop technology solutions that meet your real business challenges. Success is about more than the right technology, it’s about implementing proven best practices that meet your unique requirements. Using our IT Consulting CIO Services will give you the ability to optimize your productivity, become more secure and compliant, and enjoy a rapid return on your IT investments.

Make Certain You Have Clear Insight Before Making Decisions

IT Consulting CIO Services from ITDS give you:

  • Vendor-agnostic solutions that are based on known technology standards and best practices
  • A combination of IT expertise and business acumen, something many other providers simply do not offer
  • A full range of IT Services at your disposal including planning, procurement, implementation, and ongoing management

ITDS becomes a virtual extension of your business, helping you design, develop, implement and maintain technology strategies that align with your needs and goals.

IT Support

Welcome to the ITDS Information Technologies, Inc. Support Center

Please use the following contact information for technical support requests only. For all other inquiries please use the information and form on the Contact Us page.

Phone Support
Option #1

Email Support

Send a support request, always telephone for emergencies

Priority NormalHighEmergency


Save money, free up resources and go green

As your business grows, so does the demand for more servers. However, the servers you count on to keep your business running smoothly not only require vigilant management and maintenance, but also use up a lot of office space and costly energy.

Reduce Expense and Stress With the virtualization experts you can rely on

With virtualization from ITDS, you can outsource the high cost and stress of managing multiple servers in house.

Our virtualization solutions allow you to run multiple operating systems at the same time, eliminate cooling costs, free up more office space and say goodbye to frustrating server problems for good. Plus thanks to our experience with Amazon Web Server and our Microsoft Certification, you know that you are in safe hands with ITDS Information Technologies, Inc..

Virtualizing your Technology Gives you Greater Flexibility Wouldn’t it be great to be able to do more, by using less

Server Virtualization from ITDS provides your company with these very real benefits:

  • Save space – consolidate your business processes to fewer servers and free up office space
  • Cut costs – fewer servers and offsite management equals lower overhead
  • Optimize your IT – our experts will resolve server problems, implement patches and add new applications as you need them
  • Enjoy greater flexibility – any computer can run on multiple operating systems, so access is never a problem
  • Gain peace of mind – our technicians are certified and have deep experience with Microsoft and Amazon servers



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